Deploy · Support

VPS support plans

Three levels of help for a server you deploy yourself. Self-Service comes with every server. Priority and Managed are scoped to what you need, under a contract written to your needs.

// 01 — SELF-SERVICE

Self-Service

You run the server. We run the infrastructure under it.

  • · Console access · root credentials
  • · Hardware fault detection
  • · Power and network event notices
  • · Image catalog and provisioning

// 02 — PRIORITY

Priority

A faster lane to a person, when you want help with your server.

  • · Everything in Self-Service
  • · Priority ticket lane
  • · Patching coordination (you schedule, we carry it out on request)
  • · Capacity review

// 03 — MANAGED

Managed

We look after the server for you, scoped to what you need. You keep the admin accounts, root and the keys.

  • · Everything in Priority
  • · OS patching and reboots in an agreed maintenance window
  • · Backups you can see, and restores you can watch us test
  • · Runbooks and an escalation path written for you
Tell us what you need →See server prices